Privacy Policy

We collect information you provide directly to us, information collected automatically when you use our website, and information from third parties.

Information you provide directly:

• Name, address, phone number, and email address when you request a quote or book a service
• Property address and description of the plumbing issue or service needed
• Payment information processed securely through our payment processors (we do not store full card numbers)
• Communications you send us via our contact form, email, or phone
• Reviews or feedback you submit through our platform

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking data (see Section 4)
• General geographic location based on IP address

We use the information we collect for the following purposes:

• To schedule, dispatch, and complete plumbing services at your property
• To communicate with you about appointments, estimates, and job status
• To process payments and send invoices or receipts
• To respond to your questions, comments, or support requests
• To send service reminders, follow-up communications, and satisfaction surveys
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms
• To detect and prevent fraud or unauthorized activity

We may share your information in the following limited circumstances:

• Service providers: We share data with vendors who help us operate our business, including scheduling software, payment processors, email platforms, and CRM providers. These parties are bound by confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, safety, or property of our company, customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information in other ways with your explicit consent.

We do not share your information with third-party advertisers for their independent marketing purposes.

Our website uses cookies and similar technologies to improve functionality and analyze usage. Types of cookies we use include:

• Essential cookies: Required for core website functionality such as form submissions and session management.
• Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized.
• Marketing cookies: Used to track conversions from advertising campaigns (e.g., Google Ads). These help us measure the effectiveness of our advertising.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality. Most browsers allow you to refuse or delete cookies at any time.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Customer account and service records are retained for a minimum of 5 years for warranty, legal, and tax purposes
• Payment transaction records are retained as required by applicable financial regulations
• Marketing communications preferences are retained until you opt out
• Website analytics data is retained per the terms of our analytics provider

When information is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email we send, or by contacting us directly
• Data portability: In some jurisdictions, request that we provide your data in a portable format

To exercise any of these rights, please contact us at the information listed in Section 11. We will respond to verified requests within 30 days.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmission.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

If you believe we may have collected information from a child, please contact us immediately at the information in Section 11.

Our website may contain links to third-party websites, such as review platforms (Google, Yelp, Facebook) or payment processors. These sites have their own privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. For significant changes, we may also provide additional notice via email or a prominent notice on our website.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: